As Director of Client Services at Volume Nine, Monica leads with a clear focus: championing client success while empowering the team behind it. She manages our talented group of digital strategists, ensuring every client engagement is approached with thoughtfulness, creativity, and measurable impact.
Monica brings a deep well of experience across industries—including e-commerce, B2C, and B2B—which informs her ability to tailor strategies to each client’s unique needs. Her background as a digital marketing strategist provides her with firsthand insight into the full spectrum of marketing execution, encompassing branding, design, copywriting, ad management, public relations, and more. That experience fuels her commitment to not just meeting expectations, but anticipating challenges and uncovering new opportunities.
Her role extends beyond client strategy—Monica is also instrumental in refining internal processes to increase efficiency, scalability, and service quality. She plays a key role in providing guidance to the team that fosters both individual growth and cohesive collaboration. Whether it’s optimizing workflows or helping brands build lasting customer relationships, Monica’s approach is rooted in clarity, empathy, and a relentless pursuit of better.
